{"id":1362,"date":"2021-05-06T21:52:59","date_gmt":"2021-05-07T01:52:59","guid":{"rendered":"http:\/\/www.sallybsedgwick.com\/conversation\/?p=1362"},"modified":"2021-05-06T19:55:10","modified_gmt":"2021-05-06T23:55:10","slug":"tech-support","status":"publish","type":"post","link":"https:\/\/www.spiritmoxie.com\/conversation\/tech-support\/","title":{"rendered":"Tech Support"},"content":{"rendered":"\n<p>You\u2019re on deadline: have five (ok, maybe more like 10) windows open on your computer; you\u2019re using the calculator on your phone; and suddenly, everything freezes. Everything. The computer is even fighting being turned off.&nbsp;<\/p>\n\n\n\n<p>\u201cStupid technology!\u201d And after messing for 20 minutes with this computer key combination and that hack that doesn\u2019t work, making a never-answered call to your software\u2019s support team, and discovering the app you need now won\u2019t even load on your phone, you turn on the TV, open a book, or go to bed. \u201c@#!*#\u201d<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"584\" height=\"779\" data-attachment-id=\"1369\" data-permalink=\"https:\/\/www.spiritmoxie.com\/conversation\/img_1279\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?fit=1920%2C2560&amp;ssl=1\" data-orig-size=\"1920,2560\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;1.8&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;iPhone XR&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1620319324&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;4.25&quot;,&quot;iso&quot;:&quot;50&quot;,&quot;shutter_speed&quot;:&quot;0.0082644628099174&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"IMG_1279\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?fit=225%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?fit=584%2C779&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.sallybsedgwick.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?resize=584%2C779\" alt=\"Draft on computer\" class=\"wp-image-1369\" srcset=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?resize=225%2C300&amp;ssl=1 225w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?w=1168 1168w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?w=1752 1752w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Last week, having discovered that <a href=\"https:\/\/open.spotify.com\/episode\/2SXNgYm49qENQchsVt7UPQ?si=8tinQLWbRmyi5KF8OcaSxA\" target=\"_blank\" rel=\"noreferrer noopener\">a podcast I was on<\/a> had gone live a week early, which meant posting <a href=\"http:\/\/www.sallybsedgwick.com\/conversation\/being-heard\/\" target=\"_blank\" rel=\"noreferrer noopener\">the last Conversation post <\/a>I shared while handling two other deadlines and exploring several good ideas demanding equal time, I finally went to send a link to the aforementioned Spirit Moxie post to my podcast host. The link that had worked beautifully all day now read, \u201cthis website does not exist, perhaps you misspelled it\u201d \u2014 or something to that effect. For. My. Entire. Website. A tweet to my web provider <a href=\"https:\/\/www.bluehost.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bluehost,<\/a> whom I\u2019ve seen responding on Twitter, yielded crickets, as they say. (Just for the record, they are usually wonderfully reliable and supportive.)<\/p>\n<\/div><\/div>\n\n\n\n<p>And then I remembered.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"584\" height=\"379\" data-attachment-id=\"1366\" data-permalink=\"https:\/\/www.spiritmoxie.com\/conversation\/screen-shot-2021-05-06-at-1-29-19-pm\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?fit=927%2C602&amp;ssl=1\" data-orig-size=\"927,602\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screen Shot 2021-05-06 at 1.29.19 PM\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?fit=300%2C195&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?fit=584%2C379&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.sallybsedgwick.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?resize=584%2C379\" alt=\"Error message\" class=\"wp-image-1366\" srcset=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?w=927&amp;ssl=1 927w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?resize=300%2C195&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?resize=768%2C499&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-06-at-1.29.19-PM.png?resize=462%2C300&amp;ssl=1 462w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-normal-font-size\">One of my tenets is that while disasters might happen, overall the universe supports you, things work in your favor, and my electronic devices have my best interests at heart. Really! \u201cRight, B,\u201d you\u2019re saying. \u201cThat makes no sense at all.\u201d\u00a0 But bear with me and look at those incidents from another angle. My electronics may be saying I need sleep. Or maybe exercise, food, or a break. Or to think about something before I actually share it. Almost always when I respect that whatever just isn\u2019t going to work right now, that same something is fine a few hours later, the next day, or after I do what my mind and body needs to refresh or rethink. Somehow deadlines are still met. Clients and friends are still happy.<\/p>\n<\/div><\/div>\n\n\n\n<p>Because the universe has a sense of humor, just as I finished writing this, my friend Lynne casually updated her operating system right before a major client deadline. After three days of patiently dealing with unresponsive support people at Adobe, she finally found someone who agreed that her <a href=\"https:\/\/en.wikipedia.org\/wiki\/Adobe_InDesign\" target=\"_blank\" rel=\"noreferrer noopener\">InDesign <\/a>files, which wouldn\u2019t open, were not corrupt (and so were sent to the client) and that yes, perhaps she did need to update her computer, something she knew, but didn\u2019t want to be reminded about quite so dramatically. Everyone\u2019s response to things is different, and I\u2019m not at all sure she will think her tech supports her. But it might.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"1024\" data-attachment-id=\"1365\" data-permalink=\"https:\/\/www.spiritmoxie.com\/conversation\/img_1278-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?fit=828%2C1792&amp;ssl=1\" data-orig-size=\"828,1792\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"IMG_1278\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?fit=139%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?fit=473%2C1024&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.sallybsedgwick.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278-473x1024.png?resize=473%2C1024\" alt=\"B's phone\" class=\"wp-image-1365\" srcset=\"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?resize=473%2C1024&amp;ssl=1 473w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?resize=139%2C300&amp;ssl=1 139w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?resize=768%2C1662&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?resize=710%2C1536&amp;ssl=1 710w, https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1278.png?w=828&amp;ssl=1 828w\" sizes=\"auto, (max-width: 473px) 100vw, 473px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-normal-font-size\">The point of this Conversation is to remind you to breathe, to be present. Now. What unlikely (to you) things in your life do support you if you let them? I could list some, but I\u2019d like to hear where your mind and experience takes you. So, share in the comments.<\/p>\n<\/div><\/div>\n\n\n\n<p>And, yes, I did go to bed. Right before I turned off the light I checked <a href=\"http:\/\/www.spiritmoxie.com\">www.spiritmoxie.com<\/a> on my phone. It was fine.<\/p>\n\n\n\n<p>________________________________________<\/p>\n\n\n\n<p>All photos by Spirit Moxie. From the top:<br><br>Computer working on <a href=\"http:\/\/www.sallybsedgwick.com\/conversation\/being-heard\/\" target=\"_blank\" rel=\"noreferrer noopener\">Being Heard<\/a><br>Error message<br>B&#8217;s phone<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019re on deadline: have five (ok, maybe more like 10) windows open on your computer; you\u2019re using the calculator on your phone; and suddenly, everything freezes. Everything. The computer is even fighting being turned off.&nbsp; \u201cStupid technology!\u201d And after messing &hellip; <a href=\"https:\/\/www.spiritmoxie.com\/conversation\/tech-support\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":1369,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3],"tags":[36,37],"class_list":["post-1362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asides","tag-electronics","tag-error-messages"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.spiritmoxie.com\/conversation\/wp-content\/uploads\/2021\/05\/IMG_1279-scaled.jpeg?fit=1920%2C2560&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p6DJHl-lY","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/posts\/1362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/comments?post=1362"}],"version-history":[{"count":3,"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/posts\/1362\/revisions"}],"predecessor-version":[{"id":1371,"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/posts\/1362\/revisions\/1371"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/media\/1369"}],"wp:attachment":[{"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/media?parent=1362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/categories?post=1362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.spiritmoxie.com\/conversation\/wp-json\/wp\/v2\/tags?post=1362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}