Tech Support

You’re on deadline: have five (ok, maybe more like 10) windows open on your computer; you’re using the calculator on your phone; and suddenly, everything freezes. Everything. The computer is even fighting being turned off. 

“Stupid technology!” And after messing for 20 minutes with this computer key combination and that hack that doesn’t work, making a never-answered call to your software’s support team, and discovering the app you need now won’t even load on your phone, you turn on the TV, open a book, or go to bed. “@#!*#”

Draft on computer

Last week, having discovered that a podcast I was on had gone live a week early, which meant posting the last Conversation post I shared while handling two other deadlines and exploring several good ideas demanding equal time, I finally went to send a link to the aforementioned Spirit Moxie post to my podcast host. The link that had worked beautifully all day now read, “this website does not exist, perhaps you misspelled it” — or something to that effect. For. My. Entire. Website. A tweet to my web provider Bluehost, whom I’ve seen responding on Twitter, yielded crickets, as they say. (Just for the record, they are usually wonderfully reliable and supportive.)

And then I remembered. 

Error message

One of my tenets is that while disasters might happen, overall the universe supports you, things work in your favor, and my electronic devices have my best interests at heart. Really! “Right, B,” you’re saying. “That makes no sense at all.”  But bear with me and look at those incidents from another angle. My electronics may be saying I need sleep. Or maybe exercise, food, or a break. Or to think about something before I actually share it. Almost always when I respect that whatever just isn’t going to work right now, that same something is fine a few hours later, the next day, or after I do what my mind and body needs to refresh or rethink. Somehow deadlines are still met. Clients and friends are still happy.

Because the universe has a sense of humor, just as I finished writing this, my friend Lynne casually updated her operating system right before a major client deadline. After three days of patiently dealing with unresponsive support people at Adobe, she finally found someone who agreed that her InDesign files, which wouldn’t open, were not corrupt (and so were sent to the client) and that yes, perhaps she did need to update her computer, something she knew, but didn’t want to be reminded about quite so dramatically. Everyone’s response to things is different, and I’m not at all sure she will think her tech supports her. But it might.

B's phone

The point of this Conversation is to remind you to breathe, to be present. Now. What unlikely (to you) things in your life do support you if you let them? I could list some, but I’d like to hear where your mind and experience takes you. So, share in the comments.

And, yes, I did go to bed. Right before I turned off the light I checked www.spiritmoxie.com on my phone. It was fine.

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All photos by Spirit Moxie. From the top:

Computer working on Being Heard
Error message
B’s phone